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Post Office News Articles

Showing 1-16 of 16 items.

Branch Hub app

The Branch Hub team are pleased to share with you the most requested development for Branch Hub - the mobile app. The app is available to download from either the App Store or Google Play and can be u...

May 23, 2022 |

How to report ATM issues to PO

A number of members across the network have been experiencing ongoing issues with their ATMs, with a higher than usual percentage of banknotes being rejected and purged. This seems to be particul...

Jan 31, 2022 |

Horizon Inquiry asks for members’ experiences

The Horizon Inquiry recently announced that it would like to hear about the human impact on individuals who have been affected by the Horizon matter.  The Inquiry would like to establish, firstly,...

Jan 28, 2022 |

Special Delivery envelope shortages

Across the network, many NFSP members have been reporting shortages of Special Delivery (SD) envelopes in your offices. The NFSP is aware of the issue and has contacted Post Office Ltd (PO) and Royal...

Dec 10, 2021 |

Changes to restricted and prohibited items overseas - what members need to know

Last week, the NFSP contacted Post Office Ltd (PO) after many members on our social media channels commented that overseas prohibited and restricted items guidelines appeared to be changing for variou...

Dec 1, 2021 |

Post Office card account (POca) customer extension announced by HMRC

On Monday 29 November, HMRC confirmed that it will be giving customers who currently receive HMRC benefits into a Post Office card account (POca) until 5 April 2022 to switch to using a bank account f...

Dec 1, 2021 |

Horizon inquiry update

Since the last update provided by the NFSP (see HERE), there have been further developments in the Post Office Horizon IT Inquiry. On 8 November, the inquiry Chair Sir Wyn Williams, requeste...

Nov 25, 2021 |

NFSP Mails Support Team announce mails segregation workshops

As the busiest period for subpostmasters approaches, the NFSP wants to support its members to ensure they maximise their mails segregation income.Following the success of the bitesize workshops that r...

Nov 16, 2021 |

Polymer banknotes - how to spot fakes

Although polymer (plastic) banknotes have been designed to make forgeries more difficult, this hasn't stopped criminals from trying.Because of the frequency with which NFSP members have ment...

Nov 16, 2021 |

WATCH NOW - Postmaster NED election hustings

WATCH NOW - Postmaster NED election hustings On Tuesday evening (23 March) the NFSP held a hustings for the current Postmaster NED election.The event was hosted by NFSP Chair Tim Boothman and all six...

Mar 25, 2021 |

POST OFFICE HORIZON INQUIRY: HOW TO TAKE PART

The Post Office Horizon Inquiry wants to hear from current and former subpostmasters and there are a number of ways to take part.  Submit a written response – deadline 23 February The Inq...

Feb 11, 2021 |

Post Office Ltd to invest £16m in ATM network

Last month Post Office Ltd (PO) announced that it will be investing £16 million over four years to update its network of ATMs. PO’s agreement with the Bank of Ireland (BOI) – which...

Nov 19, 2020 |

Petition for the extension of the post office network subsidy

Martyn Day, the MP for Linlithgow and East Falkirk, is working with the NFSP to ensure Government hears of the incredible work done by subpostmasters and the importance of continuing to provide financ...

Nov 17, 2020 |

NFSP mails update web event - Tuesday 17 November 8pm

Join the NFSP on Tuesday at 8pm for our national mails update via Zoom.Mark Siviter, Managing Director Mails & Retail, Post Office Ltd will be joining.Subjects will include: Parcel Collect...

Nov 16, 2020 |

Important information on staff returning from furlough

The Government’s Furlough scheme ends on 31 October and, as a result, you may have staff returning from furlough in the coming days. The NFSP has sought clarification from Post Office Ltd on so...

Oct 30, 2020 |

Post Office Ltd interference with Google My Business pages

The NFSP has become aware that Post Office Ltd (PO) has been taking control of and editing individual post offices’ Google My Business pages. In many cases this has seen PO remove content relat...

Jul 23, 2020 | Post Office