HORIZON COMPENSATION UPDATE
The NFSP welcomes the announcement made today by Minister Scully, in relation to an additional compensation payment for GLO claimants. Whilst the additional £19.5m is welcome, does an average o...
Helplines News Articles
Showing 1-20 of 68 items.
Start banking your paper £20 and £50 notes now
30 September 2022 is the last day to use paper £20 and £50 notes. Post Offices can accept withdrawn paper notes as a lodgement into any partner bank account at the counter but should not...
Non-Executive Director election - Northern Ireland region
A vacancy now exists for a Non-Executive Director to represent the Northern Ireland Region. The period of office shall be to June 2023. The legal duties that a Non-Executive Director is required to u...
Branch Hub app
The Branch Hub team are pleased to share with you the most requested development for Branch Hub - the mobile app. The app is available to download from either the App Store or Google Play and can be u...
Read the Rural Shop Report 2022
ACS (the Association of Convenience Stores) has today published the Rural Shop Report 2022 which provides key insights into the social and economic contributions of the rural shop sector, inclu...
Read the Welsh Local Shop Report 2022
The Association of Convenience Stores (ACS) has published the Welsh Local Shop Report 2022 which provides key insights into the social and economic contributions of the convenience sector in...
Coming soon, the NFSP Retail Partner Guide
Finding the right products at the right price for your retail can often be challenging. Who are the best suppliers? Who can give me the best deals? Are they reputable? Will I be tied into long-term...
How to report ATM issues to PO
A number of members across the network have been experiencing ongoing issues with their ATMs, with a higher than usual percentage of banknotes being rejected and purged. This seems to be particul...
Horizon Inquiry asks for members’ experiences
The Horizon Inquiry recently announced that it would like to hear about the human impact on individuals who have been affected by the Horizon matter. The Inquiry would like to establish, firstly,...
Free POS materials to get you ready for Valentine's Day
Valentine's Day remains one of the biggest greeting card events of the year. Make sure you are well stocked and have allocated a special Valentines promotional area to your store. How about creat...
Mailbags and stamps - what to do if you experience shortages this Christmas
In the lead-up to Christmas, it’s crucial that members keep a close eye on their supplies of stamps and mailbags. The NFSP is aware that some members are experiencing insufficient mailbag suppl...
Special Delivery envelope shortages
Across the network, many NFSP members have been reporting shortages of Special Delivery (SD) envelopes in your offices. The NFSP is aware of the issue and has contacted Post Office Ltd (PO) and Royal...
The NFSP's latest guidance on selling National Lottery products - new age restrictions and Camelot's 'healthy play' campaign
New legislation came into effect from 1 October 2021 mandating that any retailers selling National Lottery products must ensure they are preventing sales to under-18s. The new regulations also mean t...
Mental health – looking after yourself and your staff this winter
Winter can be a difficult time of year. With the darker nights, the stresses and strains of the Christmas rush and the added pressure of COVID-19, it’s important to look after your mental health...
Trussell Trust and PO team up to support food banks this winter
Post Office Ltd has announced that they are teaming up with the Trussell Trust to help support foodbanks this winter.Due to this year’s massive increase in energy costs, some families will...
Processing mail to Ireland - TARIC code issues and 'getting customs forms right'
Ireland’s postal service provider An Post has made it a requirement that all imported goods should have a HS Tariff code included, despite it not being a Universal Postal Union requirement. ...
Changes to restricted and prohibited items overseas - what members need to know
Last week, the NFSP contacted Post Office Ltd (PO) after many members on our social media channels commented that overseas prohibited and restricted items guidelines appeared to be changing for variou...
Post Office card account (POca) customer extension announced by HMRC
On Monday 29 November, HMRC confirmed that it will be giving customers who currently receive HMRC benefits into a Post Office card account (POca) until 5 April 2022 to switch to using a bank account f...
COVID-19: Masks now mandatory in post offices (and other shops) again
As of Tuesday 30 November, face coverings will be mandatory in post offices and other shops in England.Post Office Ltd provided a summary of resources in an email from Amanda Jones on 29 November &nda...
Cash counters and Scottish banknotes - what to do if you've been experiencing problems
A number of NFSP members have reported issues with cash counters failing to register Scottish banknotes – particularly the new RBS polymer banknotes. The NFSP recently contacted our cash-co...