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Helplines News Articles

Showing 1-18 of 54 items.

WhatsApp's new privacy terms - how do they affect NFSP group chats?

WhatsApp has recently updated its Privacy Policy. Understandably, many NFSP members have asked how this affects the NFSP's group chats. We have collected some key information on the new policy....

Mar 4, 2021 |

Dealing with abuse and aggressive behaviour

Over January and February, there has been an increase in abuse/aggressive behaviour from post office customers – with the average number of weekly incidents reaching almost double the average...

Feb 26, 2021 |

POST OFFICE HORIZON INQUIRY: HOW TO TAKE PART

The Post Office Horizon Inquiry wants to hear from current and former subpostmasters and there are a number of ways to take part.  Submit a written response – deadline 23 February The Inq...

Feb 11, 2021 |

Stopping the slide into a cashless society

The NFSP fully welcomes the Banking Services (Post Offices) Bill that is going to be presented by Duncan Baker MP on 2 March 2021. The Bill will ensure that banking institutions are mandated to mainta...

Feb 10, 2021 |

ELECTION OF NON-EXECUTIVE DIRECTORS 2021-2024

The NFSP is seeking nominations for members to serve on its Board of Non-Executive Directors. Regional elections are to be held in the Midland, North West, London, South East and South West regions.&...

Jan 21, 2021 |

Postal Affairs Minister extends thanks to subpostmasters

Postal Affairs Minister Paul Scully has written to all subpostmasters and their staff to thank them for their efforts during the pandemic. In a letter dated 15 January, Minister Scully told subpostma...

Jan 18, 2021 |

Applications open for new PO Non-Executive Director roles

On Monday 4 January Post Office Ltd (PO) CEO Nick Read announced that applications are now open for two subpostmasters to become Non-Executive Directors on PO’s Board. Applications will be ope...

Jan 12, 2021 |

Looking after your mental health this Christmas

Amongst all the tinsel and present wrapping, we often forget that Christmas can be a difficult time for many – it can bring memories of lost loved ones and feelings of loneliness, but this yea...

Dec 18, 2020 |

Second Mails Distribution Agreement reached between PO and RM

The NFSP welcomes this morning’s announcement of the new agreement between Royal Mail (RM) and Post Office Ltd (PO), due to commence on 29 March 2021. The post office network has a long-stand...

Dec 17, 2020 |

Horizon IT dispute - six convictions overturned

Six subpostmasters have had their convictions reversed after being wrongly accused of theft/fraud due to errors within the Horizon IT system.The acquittals were delivered at a hearing on Friday 11 D...

Dec 14, 2020 |

Free legal and wellbeing services now available

As a member of the NFSP, you can now benefit from two additional support services, completely free of charge.  Available today, you have access to legal advice and a wide range of 'wellbe...

Dec 2, 2020 |

Post offices are the 'access to cash' solution

The NFSP has responded to HM Treasury’s ‘Access to Cash: call for evidence’ which sets out the Government’s aims for protecting access to cash throughout the UK. Responses wer...

Nov 25, 2020 |

Post Office Horizon IT Inquiry - register your interest to attend public hearing session

The Post Office Horizon IT Inquiry, which aims to explore the implementation and failings of the Horizon IT computer system over its lifetime, will be holding public hearing sessions in two stages o...

Nov 24, 2020 |

Updating your Christmas opening times

Due to the expected increase in the use of mails services this year, post office customers are being encouraged to post their Christmas presents as early as possible. It is therefore more important...

Nov 24, 2020 |

Post Office Ltd to invest £16m in ATM network

Last month Post Office Ltd (PO) announced that it will be investing £16 million over four years to update its network of ATMs. PO’s agreement with the Bank of Ireland (BOI) – which...

Nov 19, 2020 |

Customs forms not required when sending items from NI to EU

Items being posted from Northern Ireland to any EU country will not require customs forms to be filled out. Under the Northern Ireland Protocol agreement, which is due to take effect at the beg...

Nov 18, 2020 |

Petition for the extension of the post office network subsidy

Martyn Day, the MP for Linlithgow and East Falkirk, is working with the NFSP to ensure Government hears of the incredible work done by subpostmasters and the importance of continuing to provide financ...

Nov 17, 2020 |

NFSP mails update web event - Tuesday 17 November 8pm

Join the NFSP on Tuesday at 8pm for our national mails update via Zoom.Mark Siviter, Managing Director Mails & Retail, Post Office Ltd will be joining.Subjects will include: Parcel Collect...

Nov 16, 2020 |