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Customer News Articles

Showing 1-11 of 72 items.

Cash counters and Scottish banknotes - what to do if you've been experiencing problems

A number of NFSP members have reported issues with cash counters failing to register Scottish banknotes – particularly the new RBS polymer banknotes. The NFSP recently contacted our cash-co...

Nov 25, 2021 |

Horizon inquiry update

Since the last update provided by the NFSP (see HERE), there have been further developments in the Post Office Horizon IT Inquiry. On 8 November, the inquiry Chair Sir Wyn Williams, requeste...

Nov 25, 2021 |

The NFSP proudly supports #ShopKind

The NFSP proudly supports #ShopKind, a national campaign that aims to tackle the verbal abuse received by shopworkers every day. #ShopKind is supported by major high street retailers as well as the na...

Nov 22, 2021 |

NFSP Mails Support Team announce mails segregation workshops

As the busiest period for subpostmasters approaches, the NFSP wants to support its members to ensure they maximise their mails segregation income.Following the success of the bitesize workshops that r...

Nov 16, 2021 |

Polymer banknotes - how to spot fakes

Although polymer (plastic) banknotes have been designed to make forgeries more difficult, this hasn't stopped criminals from trying.Because of the frequency with which NFSP members have ment...

Nov 16, 2021 |

Get ready for a Festive Friday

Take part in creating the first wave of Christmas card sending, on Festive Friday (26 November), and help generate a Christmas card-sending mood!Festive Friday is the day when everyone in the card ind...

Nov 12, 2021 |

Horizon Inquiry Preliminary Hearing - 8 November

Today (8 November), the Post Office Horizon IT Inquiry held a preliminary hearing which will help finalise the list of issues the inquiry will explore. Today’s hearing considered whether four k...

Nov 8, 2021 |

NFSP’s Core Participant status to Horizon Inquiry confirmed

The NFSP has been confirmed as a Core Participant to the Post Office Horizon IT Inquiry. The Inquiry’s Core Participant Protocol states: “A Core Participant is a person, an organisation or...

Oct 27, 2021 |

PO closures and access to cash debated in Parliament

Last week, two parliamentary debates discussed issues affecting NFSP members – ‘Post Office Closures’ and ‘Access to Cash’. Both debates highlighted the vital role subpo...

Oct 27, 2021 |

One year left to spend your paper £20 and £50 banknotes

With the withdrawal of paper £20 and £50 notes after 30 September 2022, people are being encouraged to spend or deposit them at their bank or post office. These notes ar...

Oct 1, 2021 |

NFSP signs open letter to Rishi Sunak

The NFSP has joined other key stakeholders in co-signing an open letter to Rishi Sunak, Chancellor of the Exchequor. The letter calls on Mr Sunak to protect people's and business's access t...

Sep 23, 2021 |