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News Articles

Read the latest NFSP news

Showing 122-132 of 177 items.

Special Delivery envelope shortages

Across the network, many NFSP members have been reporting shortages of Special Delivery (SD) envelopes in your offices. The NFSP is aware of the issue and has contacted Post Office Ltd (PO) and Royal...

Dec 10, 2021 |

The NFSP's latest guidance on selling National Lottery products - new age restrictions and Camelot's 'healthy play' campaign

New legislation came into effect from 1 October 2021 mandating that any retailers selling National Lottery products must ensure they are preventing sales to under-18s. The new regulations also mean t...

Dec 7, 2021 |

Mental health – looking after yourself and your staff this winter

Winter can be a difficult time of year. With the darker nights, the stresses and strains of the Christmas rush and the added pressure of COVID-19, it’s important to look after your mental health...

Dec 6, 2021 |

Trussell Trust and PO team up to support food banks this winter

Post Office Ltd has announced that they are teaming up with the Trussell Trust to help support foodbanks this winter.Due to this year’s massive increase in energy costs, some families will...

Dec 1, 2021 |

Processing mail to Ireland - TARIC code issues and 'getting customs forms right'

Ireland’s postal service provider An Post has made it a requirement that all imported goods should have a HS Tariff code included, despite it not being a Universal Postal Union requirement. ...

Dec 1, 2021 |

Changes to restricted and prohibited items overseas - what members need to know

Last week, the NFSP contacted Post Office Ltd (PO) after many members on our social media channels commented that overseas prohibited and restricted items guidelines appeared to be changing for variou...

Dec 1, 2021 |

Post Office card account (POca) customer extension announced by HMRC

On Monday 29 November, HMRC confirmed that it will be giving customers who currently receive HMRC benefits into a Post Office card account (POca) until 5 April 2022 to switch to using a bank account f...

Dec 1, 2021 |

COVID-19: Masks now mandatory in post offices (and other shops) again

As of Tuesday 30 November, face coverings will be mandatory in post offices and other shops in England.Post Office Ltd provided a summary of resources in an email from Amanda Jones on 29 November &nda...

Dec 1, 2021 |

Cash counters and Scottish banknotes - what to do if you've been experiencing problems

A number of NFSP members have reported issues with cash counters failing to register Scottish banknotes – particularly the new RBS polymer banknotes. The NFSP recently contacted our cash-co...

Nov 25, 2021 |

Horizon inquiry update

Since the last update provided by the NFSP (see HERE), there have been further developments in the Post Office Horizon IT Inquiry. On 8 November, the inquiry Chair Sir Wyn Williams, requeste...

Nov 25, 2021 |

The NFSP proudly supports #ShopKind

The NFSP proudly supports #ShopKind, a national campaign that aims to tackle the verbal abuse received by shopworkers every day. #ShopKind is supported by major high street retailers as well as the na...

Nov 22, 2021 |