How to report ATM issues to PO
A number of members across the network have been experiencing ongoing issues with their ATMs, with a higher than usual percentage of banknotes being rejected and purged. This seems to be particul...
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Horizon Inquiry asks for members’ experiences
The Horizon Inquiry recently announced that it would like to hear about the human impact on individuals who have been affected by the Horizon matter. The Inquiry would like to establish, firstly,...
Free POS materials to get you ready for Valentine's Day
Valentine's Day remains one of the biggest greeting card events of the year. Make sure you are well stocked and have allocated a special Valentines promotional area to your store. How about creat...
Mailbags and stamps - what to do if you experience shortages this Christmas
In the lead-up to Christmas, it’s crucial that members keep a close eye on their supplies of stamps and mailbags. The NFSP is aware that some members are experiencing insufficient mailbag suppl...
Special Delivery envelope shortages
Across the network, many NFSP members have been reporting shortages of Special Delivery (SD) envelopes in your offices. The NFSP is aware of the issue and has contacted Post Office Ltd (PO) and Royal...
The NFSP's latest guidance on selling National Lottery products - new age restrictions and Camelot's 'healthy play' campaign
New legislation came into effect from 1 October 2021 mandating that any retailers selling National Lottery products must ensure they are preventing sales to under-18s. The new regulations also mean t...
Mental health – looking after yourself and your staff this winter
Winter can be a difficult time of year. With the darker nights, the stresses and strains of the Christmas rush and the added pressure of COVID-19, it’s important to look after your mental health...
Trussell Trust and PO team up to support food banks this winter
Post Office Ltd has announced that they are teaming up with the Trussell Trust to help support foodbanks this winter.Due to this year’s massive increase in energy costs, some families will...
Processing mail to Ireland - TARIC code issues and 'getting customs forms right'
Ireland’s postal service provider An Post has made it a requirement that all imported goods should have a HS Tariff code included, despite it not being a Universal Postal Union requirement. ...
Changes to restricted and prohibited items overseas - what members need to know
Last week, the NFSP contacted Post Office Ltd (PO) after many members on our social media channels commented that overseas prohibited and restricted items guidelines appeared to be changing for variou...
Post Office card account (POca) customer extension announced by HMRC
On Monday 29 November, HMRC confirmed that it will be giving customers who currently receive HMRC benefits into a Post Office card account (POca) until 5 April 2022 to switch to using a bank account f...