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Jul 6, 2022 |

The National Federation of SubPostmasters (NFSP) has urged its members to contact their MPs to address the mounting concerns of postmasters that the Post Office network is under threat of collapse. 

With the income generated from Post Office Limited in decline, postmasters are increasingly falling back on the retail side of their business and are concerned that they can no longer justify continuing this valuable service to the community.   

Postmasters receive payment through a combination of individual over-the-counter transactions and target-related payments such as through proper segregation of letters and parcels. 

However, postmasters are becoming increasingly concerned that, as footfall drops, so too are the payment for products with no new services to compensate. As Government encourages more services to go online, those most vulnerable and least digitally engaged will come to rely more on the Post Office for support. Postmasters fear they will be unable to bear the cost of this without proper remuneration. 


In the letter, the NFSP states “Last year we saw multiple retailers make tough decisions about the viability of their post offices. A retailer of multiple post offices in Scotland announced the closure of 31 post office counters due to seeing less and less benefit in having a post office in their outlet.” 

There are also fears that Royal Mail, a separate company since 2012, is actively encouraging the public to bypass the Post Office by offering rival services. This is, according to the NFSP, a breach of the Universal Service Obligation (USO) and must be investigated by OFCOM. 


In the letter, postmasters are calling for: 

  • Postmasters to be empowered to issue one-year passports to ease the backlog currently faced by holidaymakers. 
  • Increased payments for the more difficult and time-consuming products and services. 
  • Empower posts offices to negotiate cheaper access to fuel and other utilities on behalf of those in the lowest income group who rely heavily on the Post Office. 
  • Specific equipment and training required for banking services to be provided by the banks, a cost which currently falls to the postmaster. 


Quote from Calum Greenhow – CEO of the NFSP 


"This action underlines the NFSP’s commitment to its members, giving them the tools to hold their MPs to account. Postmasters were on the front line providing essential services during the pandemic and as the cost-of-living crisis deepens, now more than ever post offices are needed to provide support for the most vulnerable in our communities. There is so much more we can do, and we are calling on Government to work with postmasters to ensure a viable future for the network  




Terry Duffelen – Communications Officer 

Ruth Buckley-Salmon – Public Affairs Manager 

About the NFSP 

  • The National Federation of SubPostmasters (NFSP) is a professional not-for-profit trade association representing post office operators. 
  • Around 98% of the post office network is operated by franchisees. Our members are predominantly independent small business people, they operate approximately 9,000 post office branches and employ approximately 40,000 people across the UK. 
  • The NFSP is a unique organisation, it is an independent, specialist trade association entirely dedicated to subpostmasters, knowing and understanding subpostmasters is central to what we do.   
  • We are a member-led not-for-profit organisation, supporting members to operate post office and retail outlets.   
  • The NFSP provides a number of products and services for the benefit of our members. This includes representation of subpostmasters in negotiations with Post Office Ltd, access to expert mails support, retail support, information, news and analysis, and access to specialised and discounted products. 
  • We are subpostmasters; ourBoardis formed of serving subpostmasters who are nominated by their peers. When we speak it is with a knowledge and authority which comes from knowing our business inside out.   



Tags: Business, Communication, Politics