NFSP Communications Team
A number of members across the network have been experiencing ongoing issues with their ATMs, with a higher than usual percentage of banknotes being rejected and purged. This seems to be particularly impacting the dispense of £20 banknotes.
The NFSP contacted Post Office Ltd (PO) and asked for guidance for our members. PO have informed the NFSP that they are acutely aware of the issue and that they are working to resolve this with Cennox.
They have asked for any members impacted to do the following:
These issues are not thought to be impacting the balancing of the machine.