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PO unveils 'post office in a box' trial

Apr 8, 2020 | Post Office


Post Office Ltd (PO) is trialling a ‘post office in a box’ concept.

Designed to be used where there is an urgent need for a branch, the new concept, which measures just 845mm by 845mm, operates on 4G technology,  offering a range of services including cash withdrawals and deposits, bill payment services and the sending or collection of mail and parcels.

The trial will examine how quickly post office services can be established in areas where there is an urgent need because:

  • A branch has had to temporarily close due to adverse weather or damage.
  • A branch has temporarily closed and there’s an opportunity to provide a service in a hosted retail unit or community space.
  • There’s a location which has previously seen its post office close.

NFSP CEO Calum Greenhow said: “Maintaining the network and the access for customers to services of general economic interest is vital. However, sometimes circumstances can mean that this access cannot be provided on a temporary basis. These may be the simple solution to ensure customers can continue to access post office services – but, as with all of PO’s initiatives, we will be monitoring the situation closely to ensure members’ interests are protected.”

The trial is taking place in five locations – Poland Street, London; Newton Hall, Durham; Fakenham, Norfolk; Conwy, Wales; and Stevenage High Street. A further 25 are due to be trialled within the next two months.

Any subpostmaster, or new or temporary subpostmaster, taking part receives training and dedicated support from their area manager.

Below: Subpostmaster Andrew Board of Newton Hall PO, Durham, with his 'post office in a box'.

Tags: Business, Technology, Banking, Mails, Post Office