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Mandatory face coverings in shops and supermarkets

Jul 23, 2020 |

From Friday 24 July it will be mandatory for customers to wear face coverings in shops and supermarkets in England. These regulations are already in place in Scotland - with the same overall guidance - however, this does not apply to shops and supermarkets in Northern Ireland and Wales.

As with the rules around public transport, people who do not wear a face covering will face a fine of up to £100. For a complete list of exemptions, click HERE for Scotland and HERE for England.

While you will not be expected to provide masks in your business, you are expected to encourage customers to follow these rules and can refuse entry if necessary.


Support from Post Office Ltd (PO)

PO has previously sent face visors to all subpostmasters and staff to be worn in their premises, especially in the following circumstances:

  • When on the public side of the counter.
  • When on the shop floor interacting with the public.
  • Working at open plan positions without a screen.
  • Working at parcel positions.
  • When social distancing is less than 2m (for small branches).

PO has also designed and distributed customer information posters for branches in both England and Scotland – available in colour and black and white. Links to download these posters, as well as a list of FAQs on the new regulations, are available HERE.


Face covering suppliers

The NFSP has teamed up with signage and hygiene product supplier Interprint, who offer competitively priced face coverings as part of their range. To find out more, visit the exclusive Interprint website for NFSP members:

Gift supplier Global Journey also provide reusable face coverings for adults and children. For more information, go to