Home delivery guidance issued

May 7, 2020 | Retail


The Association of Convenience Stores (ACS) has issued guidance which may be useful to subpostmasters offering home deliveries during the coronavirus crisis.

If you are using your personal vehicle to deliver groceries or other essential goods, you do not need to update your insurance cover as long as you are not charging for the service, the Association of British Insurers has confirmed. Where there is a charge for delivery, you should contact your insurance provider/broker to check if they can extend your vehicle insurance to cover home delivery.

ACS Chief Executive James Lowman said: “We are pleased that there shouldn’t be any barriers to providing home delivery for customers when it comes to insurance cover.”

The home delivery guidance also covers areas including: how to take an order, how to operate a collection service and how to manage data security.

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Tags: Customer, Finance